Privacy Policy

Last Updated: July 24, 2026

At Stepid, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your data.

Information We Collect

Depending on how you use the app, we may collect the following information:

• Full Name
• Email Address
• Phone Number
• Profile Photo
• User ID
• Device Information (device model, operating system, app version)
• IP Address
• Firebase Cloud Messaging (FCM) Token
• Camera and Microphone access (for audio/video calling)
• Photos or Media (only when you choose to upload them)
• Usage Data, Crash Reports, and Diagnostic Information

We only collect information that is necessary to provide and improve our services.

How We Use Your Information

We use your information to:

• Create and manage your account.
• Authenticate users and provide secure login.
• Enable audio and video calling features.
• Provide chat and communication services.
• Send important notifications and updates.
• Improve app performance and user experience.
• Detect, prevent, and investigate fraud, abuse, and security issues.
• Provide customer support and respond to user inquiries.
• Comply with applicable legal obligations.

Data Security

We take appropriate technical and organizational measures to protect your personal information, including:

• Secure HTTPS encrypted communication.
• Secure cloud servers with restricted access.
• Authentication and authorization controls.
• Regular security monitoring and system updates.
• Protection against unauthorized access, alteration, disclosure, or destruction of data.

While we implement strong security measures, no method of transmission or electronic storage is 100% secure.

Data Sharing

We do not sell or rent your personal information.

We may share your information only in the following situations:

• With trusted service providers who help us operate the app.
• To comply with legal obligations or lawful requests.
• To protect the rights, safety, and security of our users and services.
• With your consent or at your direction.

Third-Party Services

Our app may use trusted third-party services, including:

• Firebase Authentication
• Firebase Cloud Messaging (FCM)
• Firebase Analytics (if enabled)
• ZEGO Cloud (Audio/Video Calling)
• Payment Service Providers (if applicable)

These providers process data according to their own privacy policies.

Data Retention

We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

When your information is no longer required, it is securely deleted or anonymized.

Your Rights

Depending on your location and applicable laws, you may have the right to:

• Access your personal information.
• Correct inaccurate information.
• Request deletion of your account and personal data.
• Withdraw consent where applicable.
• Contact us regarding privacy-related concerns.

Account Deletion

Users may request deletion of their account and associated personal data through the app (if available) or by contacting our support team.

We will process valid deletion requests within a reasonable timeframe unless we are required by law to retain certain information.

Children's Privacy and Safety

Our app is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13 years of age. If we become aware that such information has been collected, we will promptly delete it.

To help maintain a safe environment for all users, our platform includes measures such as:

• User reporting tools.
• User blocking functionality.
• Content moderation where applicable.
• Investigation of abuse, harassment, or inappropriate behavior.
• Removal of accounts that violate our Terms of Service or Community Guidelines.

Parents or legal guardians who believe that a child has provided personal information may contact us, and we will take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated "Last Updated" date.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data handling practices, please contact us: